Refund and Returns Policy
At Safawellness, a trusted online pharmacy in India, we are committed to delivering 100% authentic Ayurvedic products online and high-quality Unani medicine online. Your health and wellness are our priority, and since our herbal medicines are sensitive in nature, we follow a strict return and refund policy to maintain safety, hygiene, and product integrity.
Eligibility for Returns
You can return your order if the following conditions are met:
- The packaging is intact, sealed, and unopened.
- The product has not been used, damaged, or tampered with.
- The customer must share clear images of the product and packaging before initiating the return.
- Return requests should be raised within 7 days of delivery.
Return Process
- Customers need to courier the product back to our Safawellness Head Office, Bangalore.
- The customer will bear the two-way shipping charges (delivery + return courier).
- Once the returned product is received, our quality team will inspect and verify the condition.
- If approved, the refund process will be initiated.
Refund Policy
- Refunds will be processed to the original payment method after successful inspection.
- Please allow 7–10 business days for the refund to reflect in your account.
- Products that are opened, tampered, or not in original condition will not qualify for a refund.
Important Notes
- Due to the sensitive nature of Ayurvedic and Unani medicines, only sealed and unused products are accepted for returns.
- This policy is designed to protect customer health, ensure product safety, and prevent fraudulent claims.
- Safawellness reserves the right to reject a return request if the above conditions are not met.
📍 Head Office:
Safawellness, Bangalore, India
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